To delight their customers, organizations must shift their focus from value to values, meaning a shift from a single-minded profit focus to generating a continuous stream of new, additional values for the customer. This means an entirely different role for organization managers and leaders: from the controller of people to the enablers of self-organizing teams, from a hierarchical bureaucracy to dynamic, client-driven response activities, and from command-and-control styles to peer-to-peer communication – exactly the kind of learning we’re currently promoting with our Leading/Coaching Agile Organizations Master Workshop.
In this book, you will find many examples of companies who understand the changes that are necessary and many of those were guided by Trail Ridge Consulting.